Class action begins against aged care provider Bupa

Today a class action has been launched against the Age Attention Supplier BUPA on the accusations that it provided low quality services in its residential homes.

The demand of the Federal Court alleges that between July 2019 and April 2025, the Australian -aged bupa houses failed to deliver the promised standards to the residents.

Lauren Meath, an associated senior of Echo Law in Melbourne, says that the health company “regularly and constantly” did not comply with the minimal reference points acceptable to care.

“Residents of greater care and their families should be able to trust that they will receive safe and high quality attention when entering the care of the elderly.

“The experience should coincide with what was promised and marketed by BUPA, and what the Australian community and the law expect. Unfortunately in bupa that has not been the case.”

The Royal Commission on the Quality and Security of the Attention of Elders in 2019-2020 heard evidence of “unacceptably high levels of lower quality care” in the elderly care system, even in facilities owned and operated by BUPA.

Among its findings, the Commission highlighted the lack of systemic personnel in the suppliers of care for greater profit and failures to provide the correct combination of personnel skills.

The demand alleges that the failures in these areas continue today in the household care homes.

“We know that staff on the floor are doing everything possible to provide safe and high quality care. But individual nurses, care workers and support staff can only do a lot,” said Meath.

“BUPA’s own reports confirm the lack of generalized personnel and failures to comply with the minimum level of acceptable care required by Australian law in each of its care facilities.

“These are systemic failures at the corporate level already expenses of residents.” 

The class action claimed that Bupa breached the contractual obligations that residents under their resident agreements and contravened guarantees according to the consumer’s law.

Demand seeks to recover damage for breach of contract.

Bupa has been contacted by 9News.com.au to comment.