The Carnival Cruise Line brand ambassador issued a request for travelers who are not satisfied with their experience on board – submit a complaint.
John Heald, who has 600,000 followers on Facebook and blogs about his career as a speed director, is known for answering questions about the speed industry and addressing the issues of guests. However, he recently addressed a general error he sees at passengers in a Facebook post that has been deleted since then.
In the post, he explained that he normally receives complaints from passengers after their speed is over and when the shipping staff can do nothing more to solve the problem. “I read comments where people tell me what was wrong with the speed,” his Facebook message says. “I understand it, it’s my job to listen and I want people to tell me these things, because as someone once said” a complaint is a gift “and that’s.”
‘However, what drives me absolutely Stark Raving Bonkers is when every day, and yes, it is every day that when I examine with the ship and follow up with a gas remark, the hotel director/guest manager/dining manager/Luigi writes the plumber to me and says’ ummmm, there are no reports here. ‘
Heald explained that these situations also upset the crew, because by the time they are warned about the complaint, the passenger is “at home in Cleveland, Ohio, and there is so that they can do to help them now.”
He then delivered two complaints he recently received and how the crew members could help guests. The first complaint was from someone who said that the chocolate slave search they repeatedly ordered was “too cooked.”
Heald pointed out that “nothing” was told the waiter who could have warned the chef to make him another cake.
Another complaint was of a guest who could not use their balcony because the person among them smokes and claims that the crew “did nothing to stop her. ‘
“The crew did nothing to stop her because they didn’t know,” Heald replied. ‘If we looked at the ship, there were no reports by this guest or indeed any guests from the cottages in the area.
The brand ambassador said he understood that some people may not like confrontation, but staff members on the voyage are there to help the guests and to make their stay more enjoyable.
“If you see something you don’t like, I don’t say.
Carnival Cruise Line announced last month that they have updated their passenger policy with restrictions on the new age that can affect young travelers.
On February 1, passengers under the age of 21 could no longer travel alone to excursions that deviate from the US
Travelers younger than 21, the legal drinking age in the country, must be accompanied by a family member or a guardian. However, the Guardian does not have to be a legal guardian.
