According to the body that represents the country’s money shooters, the banking sector is ‘very much invested’ in digital platforms, as many people have a setback about the latest chaos for paying the payday to hit customers.
Millions were exposed Friday varying challenges From a slow app or online banking performance to the fact that they are completely blocked from their accounts.
Users said that the brands that have problems – which are unrelated – include Lloyds, Halifax, Nationwide, TSB, Bank of Scotland and First Direct.
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It was for payday problems for the second month in a row and no reasons were given for the disruption.
The industry was historically reluctant to talk about general challenges in providing digital banking, but its mouthpiece, UK Finance, told Sky News there was help available and protection in place in times of disruption, while recognizing the frustrations of customers.
The body spoke because MPs and regulators have a greater interest in the resilience issue due to increasing concerns about the number of errors.
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All of this comes at a time when big lenders are experiencing criticism as they continue to cut branch services at a regular rate – which blames the greatest demand for online services.
The UK’s major banking brands include branches since the fallout of the financial crisis in 2008, which produced a rabbit to cut costs.
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The latest closures were unveiled last month by Lloyds – Britain’s largest mortgage lender.
In January, Lloyds revealed that he had cut a further 130+ branches of his network of brands. Photo: Reuters
The announcements meant that he had planned over the entire group to have just 386 branches with Lloyds brands, with Halifax until 281.
Bank of Scotland would only have 90 once the closing program is completed.
Critics have long accused the industry of adequately investing their savings in branches in better online services.
But a spokesperson for the UK finance said: ‘All banks invest a lot in their systems and technology to ensure that customers have easy access to banking.
‘Where problems arise, they work extremely hard to fix them quickly and to support their clients.
“Banks have posted information on their websites and social media accounts to ensure that they keep customers informed.”
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Earlier this month, the Treasury Committee of MPs wrote to bank bosses to request information on the scale and impact of IT failures over the past two years.
Their answers should have been received by Wednesday.
This followed a break from Barclays that led to some customers not being able to access some services from 31 January to three days. The day was HMRC’s deadline for self -assessment with the payday.
The bank of England also has a greater interest in the issue for financial stability reasons.
The MPs sought data from the banks on the volumes of clients affected by mistakes – and the remuneration offered.
The chairman of the committee, Dame Meg Hillier, then said: “If a bank’s IT system goes off, it could be a real problem for our voters who rely on certain services so they can buy food or pay bills.
‘To happen at such an important time of year at a big bank like Barclays is bad luck or bad planning. Either way, it’s important to learn what happened and what will be done about it.
“The rapidly declining number of branches in the street of the street in the street makes the impact of IT outbreaks even more painful; so I decided to write to some of our biggest banks and building associations.”
