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Deliveroo achieved its first full year gain as it continued to branch out further than take-away delivery orders, despite an ‘uncertain’ consumer environment.
The delivery app earned a profit of £ 2.8m last year, higher than a loss of £ 31.8m in 2023.
Revenue and orders both rose by 2%, while CEO Will Shu showed the efforts to continue taking away from taking away food to groceries, as well as to increase customer satisfaction.
Grocery orders have made up more than a sixth of the company’s gross transaction value, which means the total cost of people’s baskets plus delivery fees.
In 2024, the firm like Ann Summers, B&F, added the perfume store and not in the High Street to its shopping series because he continued to expand his offer further than food.
Meanwhile, Deliveroo said it had seen an improvement in the frequency of orders and the preservation of clients, despite continued uncertainty among consumers in the UK.
Mr. Shu said the company was “relentlessly focused” on improving the experience for clients, partly by growing its loyalty program.
He added: “While the consumer environment remains uncertain, I am confident that we can continue to deliver growth by focusing on the levers in our control: supporting our restaurant partners to meet consumer demand, to expand our groceries and retail offering and continuously improve our consumer value.”
