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If you’ve ever spent your Monday morning daydream about the beginning of your career, this feature is for you.
We talk to someone from a different profession every week in the money blog to discover what it really is. This week we talk to Caroline Wood, managing director of Alphr Limited, about life in HR …
Communication is one of the biggest things people complain about … Of course, some staff will complain about the salary, but over the years it was clear that if an employer does not communicate properly with their staff, it can cause real problems.
Caroline Wood
A fair part of the advice I give my clients is about “discharging” people … I usually advise on this environment every week. Businesses that have staff who do not perform well for whatever reason will eventually want to know how to end someone’s work. Unfortunately, it happens a lot.
But … HR falls mainly in four areas: recruitment, reward, learning and development and employee relationships. The first three you can specialize in and are the super positive sides of HR – who does not want to be effectively recruited, well trained and works for a business that deeply reflects on the way their staff rewards?
You get a brilliant insight into people … If you are in the profession long enough, it gives you a brilliant insight into life, and although it is sometimes worrying, it is very interesting and fulfilling.
Covid has changed what employees expect … Before the closure, it seemed as if employees solved their personal problems themselves, but I saw how a real change in employees had at home problems and wanted their employers to help them solve what they were going through.
Beware of evenings with colleagues … Although an evening is beyond normal working hours, if something like an argument, a fight or inappropriate behavior happens and the event is then brought to the workplace, your employer may need to get involved.
Gen Z … is much more likely to complain, know their rights, and they can also use litigious language if they communicate with their employers.
Employees are people and people bring the best and very worst in the workplace … Over the years I have had trouble, I would never have dreamed that I would do it, including:
- An employee who was eventually an evil killer;
- On the other side of the phone was with a client while they were 999 on the phone as they had a suicide employee to work;
- Investigating an employee who stole more than £ 120,000 from her employer;
- The handling of an employee who falsified cancer treatment to borrow money from her employer. It was reported to the police and she originated. However, we later found out that she was sought in Europe for the same offenses;
- Miscarriage;
- Parental abuse.
I was very happy in my career … In it I was not asked, nor would I reject an employee unfairly.
I cried at work … An employee took his own life – he did not show up at work one day and it was absolutely devastating. He previously baked cakes for his colleagues. Some of my colleagues and I represented the employer during his funeral and it was heartbreaking; I have just resolved in tears.
I had to advise someone who had a relationship with a colleague … But whose partner also worked at the business. I had to discuss how to manage the situation when their partner found out.
Compensation of tribunals is unlimited … The ultimate risk that a situation is not dealt with properly is that a claim is raised at the Employment Tribunal, where compensation, for example in discrimination cases, is incompetent. In the world of today, where employees know their rights, even only the legal costs of defending a case can amount to thousands.
Read more from this series:
“I am a royal photographer – here is who is the best for us”
My life as a bodyguard: drunk celebs and battle against pirates
‘Being a teacher is not all holidays and 15:00 finishes’
I trained as a hairdresser … I then served in the RAF until I had my children. I took time and when I was ready to work full time again, I first went to university and learned how to use a computer and type. From there, I adopted administrative roles that led to me being asked to “pick up” the HR. From that casual wandering, I finally had an almost 20-year career that includes work and my own consultants even have a few A listeners on my books.
The most important skill needed is … Be good with people. Customers mostly come to me as they have problems, and therefore there must also be interaction on my part, in addition to the knowledge behind the questions they ask, I must also be interaction that understands, calms, reassuring and it compensates “It is good, you can trust me, I have you.” I can help people, business owners who can sometimes be in distress, and between us, we work it out and solve the problem – if that happens, you can hear the physical relief in their voices and it is very satisfying.
I work from home … And go with Bonnie, my dog - she lies next to me as I work and push me every now and then for a delicacy!
In entry-level rolls, it says of an HR administrator, starts at around £ 26-28k … The mid-level roles at HR driver level can be between £ 35- £ 55k, and once you are in HR Director Level roles, it can move you into a six-figures salary.
I’m not someone who wants to retire young … I can see some of the older members of my family that it is actually more important to keep the structure as you get older. Work is good; It keeps my brain going, I will only stop if I want, but in the meantime I have a mortgage to pay.
Do you want to participate in this feature? Send ‘Ne -mail to money blog@sky.uk.
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